FAQ
Find answers to common questions about booking, payments, and event attendance.
Yes. We verify every ticket listed on the platform, and we do not release the payment to the seller until the ticket is confirmed valid.
If a ticket turns out to have a problem, we refund the full amount.
For your protection, never share your QR code or order details with anyone outside the platform.
We may also request identity verification documents from sellers and buyers under our anti-fraud policies.
If a ticket turns out to have a problem, we refund the full amount.
For your protection, never share your QR code or order details with anyone outside the platform.
We may also request identity verification documents from sellers and buyers under our anti-fraud policies.
A secondary-market exchange connecting sellers and buyers. We are not the event organiser and do not set prices.
Sellers set prices, which can be above or below face value depending on demand.
We use payment hold/escrow: funds are held until buyer receipt/entry is confirmed.
Sellers set prices, which can be above or below face value depending on demand.
We use payment hold/escrow: funds are held until buyer receipt/entry is confirmed.
After checkout, orders are non‑cancellable and non‑refundable (even if you can’t attend). Instead, use Sell your ticket from your order.
We’ll email available options under the organiser’s policy (e.g., acceptance for the new date). Coordination may require processing time.
Channels: WhatsApp, X (Twitter), Instagram, TikTok, Email.
Availability: Year‑round (24/7 on WhatsApp).
Email: info@primeticketsa.com
Availability: Year‑round (24/7 on WhatsApp).
Email: info@primeticketsa.com
Prime Ticket is a platform where you can buy and sell tickets for sports events, entertainment and concerts safely and easily.
The listed tickets are owned by individuals, and prices are set by sellers and may be higher or lower than the official price depending on supply and demand.
The platform verifies each ticket, handles the transfer of ownership from seller to buyer, and holds the payment until the process is safely completed.
The listed tickets are owned by individuals, and prices are set by sellers and may be higher or lower than the official price depending on supply and demand.
The platform verifies each ticket, handles the transfer of ownership from seller to buyer, and holds the payment until the process is safely completed.
When you're after a ticket to a sold-out event, the last thing you want is to pay a stranger and find out the ticket doesn't work. That's where Prime Ticket comes in — we verify the tickets and hold the payment until we confirm you attended the event, and only then does the money reach the seller safely. On top of that, with our best-price guarantee you can be confident you're never paying more than you should.
With Prime Ticket you can buy your ticket with total peace of mind. We offer a best-price guarantee so you know you're not overpaying, and ticket protection that guarantees your entry to the event. You can also pay through Tamara, splitting the ticket price into four interest-free installments for tickets worth up to 5,000 SAR. This service is available in Saudi Arabia and the UAE, making events easier to attend for everyone — residents and visitors alike.
Tickets listed on Prime Ticket are owned by individuals. The platform's role is to verify each ticket and authorize its ownership transfer safely from seller to buyer. Our goal is a trustworthy, risk-free buying experience.
Yes, you need a Prime Ticket account signing up only takes a few minutes with your mobile number and email. Your account lets you track your orders, tickets, and wallet all in one place.
After completing payment, you'll find your ticket under "My Orders" in your account, and you'll get an email and SMS notification as soon as it's ready. If it's taking too long, contact us directly and we'll follow up for you.
Even though we verify every ticket carefully, in rare cases you might face an issue at entry. Contact us immediately during the event through support and our team will act right away to help you — and remember, the seller isn't paid out until the transaction is confirmed, so your money is protected.
If the event is officially canceled or postponed by the organizer, contact us through support and your request will be handled according to the platform policy and the organizer's decision. If it's postponed, your ticket usually remains valid for the new date.
Yes — all payments are processed through licensed, encrypted payment gateways, and Prime Ticket never stores your card details. Your personal data is used only to complete your orders and serve you.
If you can't make it, you can simply relist your ticket for sale through the "Sell Your Ticket" option on Prime Ticket. That way you recover the value of your ticket instead of losing it.
First, make sure you've read the ticket-selling terms and conditions carefully. Prime Ticket only accepts original PDF copies when listing tickets for sale — photos, or photos converted to PDF, are not accepted. Also, adjacent seats can be uploaded in a single listing, but scattered seats must each be uploaded as a separate listing.
When you list your ticket, its status starts as "pending verification" and becomes "accepted" once approved. If the ticket sells, the status changes to "sold" and it transfers directly to the buyer, who is entitled to use it under the ownership transfer you authorized Prime Ticket to make. After the sale you may no longer use the ticket — any seller who sells a ticket that has been used faces a penalty of 120% of its value. If you want to withdraw your ticket before it sells, go to your seller dashboard, tap "Edit ticket", and hide it from view.
When adding your ticket, you set the price you want to list it at. Prime Ticket recommends not going above the event's official price, but all seller-set prices are accepted. Platform fees are added to the buyer, while the seller receives the full amount they listed the ticket for.
Once you list your ticket and set the price, the moment a buyer pays, the amount is held directly by Prime Ticket and the ticket is sent automatically. No approval from you is needed to deliver the ticket, and a purchase cannot be declined after payment is made.
Yes — as long as your ticket hasn't sold, you can go to your seller dashboard, tap "Edit ticket", and change the price anytime. Our tip: prices close to the official price sell faster.
Our team reviews uploaded tickets as fast as possible, and you can track your ticket's status live from your seller dashboard — from "pending verification" to "accepted", after which it becomes visible to buyers.
Absolutely. If your seats are adjacent you can upload them all in one listing and they'll be shown together; if they're scattered, upload each ticket separately. You'll get a notification for every ticket that sells.
If you didn't find the answer you're looking for in the FAQ, you can always reach us directly on WhatsApp using the number at the bottom of the website, and the Prime Ticket team will help you right away.
If you organize events (concerts, matches, theatre and more) you can sell your official tickets directly on Prime Ticket:
1. Register your organization from the "Organize Your Event With Us" page in the site footer, attaching your commercial registration and bank IBAN certificate.
2. The Prime Ticket team reviews and approves your application and agrees the commission with you.
3. We create your event and issue its tickets electronically with QR codes — no printing or file uploads.
4. Track your sales, orders and dues in real time from your organizer panel, and scan QR codes at the gate on event day.
Payments are secured through the platform, and your dues are transferred to your registered bank account.
1. Register your organization from the "Organize Your Event With Us" page in the site footer, attaching your commercial registration and bank IBAN certificate.
2. The Prime Ticket team reviews and approves your application and agrees the commission with you.
3. We create your event and issue its tickets electronically with QR codes — no printing or file uploads.
4. Track your sales, orders and dues in real time from your organizer panel, and scan QR codes at the gate on event day.
Payments are secured through the platform, and your dues are transferred to your registered bank account.
Choose your event from the homepage, then pick the available category and seats.
Once you start checkout, the ticket is held for you for 15 minutes so you can complete the payment comfortably.
After payment is confirmed, you receive your ticket with a confirmation by SMS and email.
Once you start checkout, the ticket is held for you for 15 minutes so you can complete the payment comfortably.
After payment is confirmed, you receive your ticket with a confirmation by SMS and email.
We support mada, Visa, Mastercard, American Express and Apple Pay.
You can also split your purchase through Tabby or Tamara.
All payments are processed through licensed and secure payment gateways.
You can also split your purchase through Tabby or Tamara.
All payments are processed through licensed and secure payment gateways.
After payment is confirmed and the ticket is verified, you will find it under "My Orders" in your account, and we send it to your email with an SMS notification.
Some events issue tickets through the organizer's official app. In that case the ticket is transferred to your account there and we notify you.
Some events issue tickets through the organizer's official app. In that case the ticket is transferred to your account there and we notify you.
Tickets cannot be cancelled or refunded after purchase.
The exceptions are event cancellation or the ticket not being available. In those cases we refund the full amount to the same payment method.
The exceptions are event cancellation or the ticket not being available. In those cases we refund the full amount to the same payment method.
f the event is cancelled, you receive a full refund to the same payment method.
If the event is postponed, your ticket remains valid for the new date.
If the event is postponed, your ticket remains valid for the new date.
Once a refund is approved, the amount is returned to the same payment method within 5 to 14 business days depending on your bank.
Contact us immediately through the support chat on the website.
We hold the payment and do not release it to the seller until the ticket is confirmed valid, so you are protected.
We hold the payment and do not release it to the seller until the ticket is confirmed valid, so you are protected.
yes, the price shown at checkout is the final price including fees.
Register as a seller, then add your offer by choosing the event, category and price, and upload your ticket.
Once the ticket is verified, your offer becomes visible to buyers.
Once the ticket is verified, your offer becomes visible to buyers.
After the event ends and the ticket is confirmed valid, the amount is added to your wallet in the seller dashboard.
Add your bank details in the wallet, and the amount is transferred to your account within 3 to 7 business days after the event.
Add your bank details in the wallet, and the amount is transferred to your account within 3 to 7 business days after the event.
es, a commission applies to each sale, and the details are shown to you when you add your offer.
The order is cancelled, and your account may be suspended or fined according to platform policies.
Selling a used ticket or failing to deliver it after the sale exposes you to a fine of 120% of its value.
If you no longer wish to sell, make sure to hide your offer before someone purchases it.
Selling a used ticket or failing to deliver it after the sale exposes you to a fine of 120% of its value.
If you no longer wish to sell, make sure to hide your offer before someone purchases it.
You can reach us anytime through the support chat on the website, or via WhatsApp on the number shown at the bottom of the site.
You can also email us at info@primeticketsa.com, and our team will get back to you as soon as possible.
You can also email us at info@primeticketsa.com, and our team will get back to you as soon as possible.
es. All payments are processed through licensed gateways and we do not store your card details.
Your personal data is protected under our privacy policy.
Your personal data is protected under our privacy policy.